Edelweiss Private Wealth
Edelweiss Private Wealth
Dear Patron, at Edelweiss, we remain committed to effective and timely resolution of investor queries/ grievances. Below is a brief synopsis of the complaints received on our Investment Advisory services for December’21. Investors can reach out to us at WealthAssist@edelweissfin.com for any clarification or query. We thank you for your continued patronage.
| Complaints data for the month ending on 31st December’21 | ||||||||||||
| Received from | Pending at the end of last month | Received during the month | Resolved during the month* | Total Pending at the end of the month# | Pending complaints > 3 months | Average Resolution time^ (in days) | ||||||
| EGWML | ESL | EGWML | ESL | EGWML | ESL | EGWML | ESL | EGWML | ESL | EGWML | ESL | |
| Directly from Investors | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | – | – |
| SEBI (SCORES) | – | – | – | – | – | – | – | – | – | – | – | – |
| Other Sources (if any) | – | – | – | – | – | – | – | – | – | – | – | – |
| Grand Total | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | – | – |
^Average resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
| Trend of Monthly Disposal of complaints | ||||||||
| Month | Carried forward from previous month | Received | Resolved* | Pending at end of month# | ||||
| EGWML | ESL | EGWML | ESL | EGWML | ESL | EGWML | ESL | |
| Apr-2021 | 0 | 0 | 0 | 0 | – | – | 0 | 0 |
| May-2021 | 0 | 0 | 0 | 0 | – | – | 0 | 0 |
| Jun-2021 | 0 | 0 | 0 | 0 | – | – | 0 | 0 |
| Jul-2021 | 0 | 0 | 0 | 0 | – | – | 0 | 0 |
| Aug-2021 | 0 | 0 | 0 | 0 | – | – | 0 | 0 |
| Sep-2021 | 0 | 0 | 0 | 1 | – | – | 0 | 1 |
| Oct-2021 | 0 | 1 | 0 | 0 | – | – | 0 | 1 |
| Nov-2021 | 0 | 1 | 0 | 0 | – | – | 0 | 1 |
| Dec-2021 | 0 | 1 | 0 | 0 | – | 1 | 0 | 0 |
*Inclusive of complaints of previous months resolved in the current month
#Inclusive of complaints pending as on the last day of the month
| Trend of annual disposal of complaints | ||||||||
| Year | Carried forward from previous year | Received | Resolved* | Pending# | ||||
| EGWML | ESL | EGWML | ESL | EGWML | ESL | EGWML | ESL | |
| 2018-19 | – | – | – | – | – | – | – | – |
| 2019-20 | – | – | – | – | – | – | – | – |
| 2020-21 | – | – | 24 | – | 24 | – | 0 | – |
*Inclusive of complaints of previous years resolved in the current year
#Inclusive of complaints pending as on the last day of the year
Data provided above is on monthly basis and published within 7 days of end of the previous month and is In compliance to the SEBI circular- SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0686 dated December 13, 2021