COMPLAINT RESOLUTION REPORT

Dear Patron, at Edelweiss, we remain committed to effective and timely resolution of investor queries/ grievances. Below is a brief synopsis of the complaints received on our Investment Advisory services for May’22. Investors can reach out to us at WealthAssist@edelweissfin.com for any clarification or query. We thank you for your continued patronage.

 

 

Complaints data for May’22
Received from Pending at the end of last month Received during the month Resolved during the month Pending at the end of the month Pending complaints > 3 months Average Resolution time(in days)
EGWML ESL EGWML ESL EGWML ESL EGWML ESL EGWML ESL EGWML ESL
Directly from Investors 0 0 0 0 – – 0 0 0 0 – –
SEBI (SCORES) – – – – – – – – – – – –
Other Sources (if any) – – – – – – – – – – – –
Grand Total 0 0 0 0 – – 0 0 0 0 – –

 

Month wise complaints
Month Carried forward from previous month Received Resolved in the month Pending at end of month
EGWML ESL EGWML ESL EGWML ESL EGWML ESL
Apr-2021 0 0 0 0 – – 0 0
May-2021 0 0 0 0 – – 0 0
Jun-2021 0 0 0 0 – – 0 0
Jul-2021 0 0 0 0 – – 0 0
Aug-2021 0 0 0 0 – – 0 0
Sep-2021 0 0 0 1 – – 0 1
Oct-2021 0 1 0 0 – – 0 1
Nov-2021 0 1 0 0 – – 0 1
Dec-2021 0 1 0 0 – 1 0 0
Jan-2022 0 0 0 0 – – 0 0
Feb-2022 0 0 0 0 – – 0 0
Mar-2022 0 0 0 0 – – 0 0
Apr-2022 0 0 0 0 – – 0 0
May-2022 0 0 0 0 – – 0 0

 

Trend of annual complaints
Year Carried forward from previous year Received for the year Resolved in the year Pending at end of year
EGWML ESL EGWML ESL EGWML ESL EGWML ESL
2018-19 – – – – – – – –
2019-20 – – – – – – – –
2020-21 – – 24 – 24 – 0 –
2021-22 – – – 1 – 1 – 0

 

*Data provided above is on monthly basis and published within 7 days of end of the previous month and is In compliance to the SEBI circular- SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0686 dated December 13, 2021